Questions
Good to know
Everything families usually ask us. Can’t find your answer? Our care managers are a message away.
Getting started
How quickly can a caregiver start?
Most families meet their first matches within 72 hours of the consultation call, and care can usually begin within a week.
How do you match caregivers to my family?
We consider your routine, language, food preferences, location and the age of your child, then shortlist caregivers for you to interview.
Can I interview caregivers before deciding?
Yes — you can video-call every shortlisted caregiver, and book a paid trial day before you commit.
Safety & trust
How are caregivers verified?
Every caregiver goes through government ID, address, police and reference checks, plus an in-person interview, a skills assessment and health screening.
What training do caregivers receive?
Newborn care, infant first aid, home safety, hygiene, baby-safe cooking and play-based development activities.
What if the caregiver isn’t the right fit?
Tell your care manager and we’ll arrange a replacement at no additional cost during your plan.
Plans & payments
Do you offer care for the mother, too?
Yes — our Japa Nanny plans include recovery massage, nutrition support and help with feeding and sleep routines.
What happens when my caregiver takes leave?
A 24hrs nanny takes one day off a week. For planned leave, we arrange a trained backup caregiver.
How do payments work?
Monthly plans are paid in advance; Instant Nanny is paid per visit. We share a simple agreement with all the details.
Which cities do you serve?
Bengaluru, Mumbai, Delhi NCR, Hyderabad, Pune and Chennai — with more on the way. Check your pincode on our home page.
Let someone hold you up, for a change.
Book a free 15-minute consultation with a care manager.
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