Draft — have this reviewed by a qualified lawyer before launch. Items in [square brackets] still need your details.
Last updated: 6 November 2026
1. About these terms
These terms are an agreement between you and [Registered company name], [Registered office address], which runs the Relax Mother brand (“Relax Mother”, “we”, “us”). They apply when you use our website or your Relax Mother account, or book any of our services.
Each placement also has its own care agreement (for Day, 24hrs or Japa Nanny care), which you accept in your account before care starts. If that agreement and these terms differ, the care agreement applies to that placement.
2. Words we use
- Parent or you: the person who books care for a child and is responsible for payment.
- Caregiver or nanny: the care professional we introduce and place with your family.
- Plan: a monthly Day, 24hrs or Japa Nanny service. Visit: an Instant Nanny booking.
- Fees: the registration fee, placement fee, monthly fee and visit charges described below.
3. Your account
- You must be at least 18 and able to enter a binding contract to create an account or book care.
- You log in with your mobile number and a one-time code. Keep your phone secure and never share the code; anything done through your account is treated as done by you.
- Please give accurate details and keep them up to date. Tell us straight away if you think someone else has used your account.
4. What we do, and what we don’t
We find, verify, train and match caregivers; share profiles; arrange interviews and a trial day; collect fees and pay the caregiver; and support you during care, including replacements.
We check every caregiver’s identity and background before placing them, but no check can guarantee future behaviour. Day-to-day care happens in your home under your direction, and we are not present to supervise it. Please tell us immediately about any concern; serious concerns are dealt with the same day.
5. Booking and fees
- Prices on our website are starting prices. Your final fee depends on the service, hours, number of children and city, and is shown in your account before you pay.
- Registration fee (₹2,400): paid when you submit a request, before we share profiles. It is adjusted against your placement fee.
- Placement fee: the balance is paid once you choose a caregiver, before the trial day.
- Monthly fee: paid in advance for each month of a plan. It covers the caregiver’s pay, our support and replacement cover.
- Instant Nanny visits are paid per visit, when you book.
- Prices include applicable taxes unless shown otherwise. We give at least [30 days’] notice of any change to your monthly fee.
- All payments must be made to Relax Mother, never to the caregiver directly. Payments made to a caregiver are not recognised and may end your replacement cover.
6. Trial day, replacements and cancellations
Your caregiver’s first day is a paid trial day. If they are not the right fit, tell us within [24 hours] and we will offer a replacement. While your plan is active and payments are up to date, we will also replace a caregiver who leaves or isn’t working out, as described in your care agreement.
Cancellations and refunds are covered by our refund policy, which forms part of these terms.
7. Your responsibilities
- Treat caregivers with respect and dignity, and never with abuse, harassment or discrimination.
- Provide a safe place to work, drinking water, meal breaks and, for live-in care, a clean and private place to sleep.
- Ask only for the tasks in your care agreement. Talk to us first if you need anything more.
- Tell the caregiver and us about any cameras in your home. Never place them in bathrooms or rest areas.
- Tell us about any illness in the household that could affect the caregiver or the child.
- Don’t use our website or account to break the law, harass anyone, or interfere with the site’s security.
8. Hiring caregivers directly
We invest in finding, verifying and training every caregiver. You agree not to employ a caregiver we introduce, either directly or through another agency, for [12 months] after the introduction without our written consent. [Consequences, such as a fee, to be confirmed with your lawyer.]
9. Our content
The Relax Mother name, logo, website, text, images and caregiver profiles belong to us or are licensed to us. You may use them only to use our services, and not copy or republish them.
10. Privacy
Our privacy policy explains how we handle your data and your child’s.
11. Liability
- We will provide our services with reasonable care and skill.
- Our total liability to you for any claim is limited to the fees you paid us for the month in which the claim arose, or for an Instant Nanny visit, the visit charge.
- We are not liable for indirect losses (such as lost income), or for loss caused by events outside our reasonable control.
- Nothing in these terms limits liability that cannot be limited under Indian law, including for fraud, or your rights under the Consumer Protection Act, 2019.
12. Indemnity
If you break these terms or the law and someone makes a claim against us as a result, for example a caregiver harmed by unsafe conditions you were responsible for, you agree to cover our reasonable losses and costs.
13. Suspending or closing an account
You can stop using our services and ask us to close your account at any time, subject to the notice period in your care agreement. We may suspend or close an account, or end a placement, after notice, or immediately for serious breaches such as non-payment, abuse of a caregiver, unsafe conditions or false information. Any refund due is paid under our refund policy.
14. Events beyond our control
We are not responsible for delays or failures caused by events outside our reasonable control, such as natural disasters, epidemics, government orders, strikes or widespread outages. We will tell you as soon as we can and do our best to arrange care.
15. Changes to these terms
We may update these terms from time to time. We will change the date above and tell you about important changes before they take effect. If you keep using our services after that, the new terms apply.
16. Disputes and governing law
Please raise any complaint with your care manager first, or with our Grievance Officer, [Name of grievance officer], at hello@relaxmother.in. We will acknowledge it within [48 hours] and aim to resolve it within [30 days].
If we can’t resolve it together, either side may refer it to mediation. These terms are governed by Indian law, and the courts at Bengaluru have jurisdiction. Nothing here affects your right to approach a consumer commission.
Contact
Questions about these terms? Email hello@relaxmother.in or call +91 96065 61009.