Draft — have this reviewed by a qualified lawyer before launch. Items in [square brackets] still need your details.

Last updated: 6 November 2026

In short

We collect what we need to find and support a caregiver for your family, and nothing more.
We never sell your data, use it for advertising, or share your child’s details beyond the caregiver and team caring for them.
You can see, correct or delete your data at any time by writing to us.

Who we are

Relax Mother is a brand of [Registered company name], [Registered office address] (“Relax Mother”, “we”, “us”). We arrange trained, verified caregivers for newborns, young children and new mothers in their homes. For the purposes of India’s Digital Personal Data Protection Act, 2023 (“DPDP Act”), we are the data fiduciary for the personal data described here.

This policy covers our website, your Relax Mother account, and the ways we talk to you: phone, WhatsApp and email.

What we collect from parents

Account details: your mobile number (verified by a one-time code when you log in), your name, and an email address if you choose to give one.
Your care request: the service you need, the start date and hours, your address and pincode, and details of the household relevant to care.
Agreements and payments: the care agreements you accept (including when and from which device), invoices, and records of the payments you make. We do not see or store your card or bank account numbers.
Conversations: messages and notes from your calls and chats with our team, and any feedback you give.
Technical data: basic information such as IP address, device and browser type, needed to keep you logged in and the site secure.

Your child’s information

To match the right caregiver, we ask for limited information about your child, such as their age, routine and any care needs you choose to share (for example allergies). You provide this as their parent or guardian and consent on their behalf.

We use it only to plan and deliver care, and share it only with the caregiver and the team members looking after your family.
We never use children’s data for advertising, profiling, tracking or analytics, and never publish it.
Please don’t send us photos or medical reports unless your care manager needs them for a specific reason.

What we collect from caregivers and applicants

When someone applies to work with us, we collect their contact details, city, languages, experience, references, training records and the results of identity and background checks. Families see a caregiver’s profile (such as first name, photo, experience and skills), but not their identity documents, home address or bank details.

Why we use it

To create and secure your account and log you in.
To understand your needs, share suitable caregiver profiles and arrange interviews.
To prepare, record and keep your care agreement.
To bill you, pay caregivers and keep accounts as the law requires.
To support you during care, arrange replacements and handle complaints or incidents.
To send tips and offers on WhatsApp, only if you have opted in.

We rely on your consent, which you give when you create an account or send us a request, and on the limited legitimate uses the DPDP Act allows, such as meeting a legal duty or responding to a medical emergency.

Who we share it with

Your caregiver: your name, address, contact number and the care details they need to do the job.
Service providers who work for us: Google Firebase (login and data storage), Vercel (website hosting), WhatsApp and phone providers (messages and calls), background-check agencies (caregivers only) and our accountants and lawyers. They may use the data only to provide their service to us.
Authorities: when the law requires it, or to protect someone’s safety.
A new owner: if our business is merged or sold, under this same policy.

We do not sell or rent personal data to anyone.

Where it is stored

Our data is stored with Google Cloud (Firebase) in [region]. Some of our service providers may process data outside India. When they do, we use providers with appropriate security and contractual safeguards, and we comply with any transfer restrictions the Government of India sets.

How long we keep it

Your account and care records: while you use our services, then [12 months] after your last engagement.
Your child’s care details: only while care continues, unless you ask us to keep them for a future booking.
Agreements, invoices and payment records: [8 years], as tax and accounting laws require.
Enquiries that don’t lead to a booking: [12 months].
Caregiver verification records: while they work with us, then [3 years].

After that, we delete the data or make it anonymous.

How we protect it

Data is encrypted in transit, access is limited to team members who need it, and staff accounts are protected. No system is perfectly secure, but if a breach affects you we will tell you and the Data Protection Board of India as the law requires.

Cookies

We use one essential cookie to keep you logged in. Our login uses Google reCAPTCHA to stop automated abuse, which may set its own cookies under Google’s privacy policy. We do not use advertising cookies or cross-site trackers.

Messages we send you

While you have a request or a plan with us, we will contact you by phone, SMS, WhatsApp or email about it, for example with login codes, profiles, invoices and updates. Tips and offers are sent only if you opt in, and you can stop them at any time by replying STOP or telling your care manager.

Your rights

Ask what personal data we hold about you and how we use it.
Ask us to correct or complete it. You can update most details yourself in your profile.
Ask us to delete it, except records we must keep by law.
Withdraw your consent. This won’t affect what we did before, but we may not be able to continue care without the essential details.
Nominate someone to exercise these rights for you if you are unable to.
Complain to our Grievance Officer, and then to the Data Protection Board of India if you aren’t satisfied.

We will acknowledge your request within [48 hours] and respond within [30 days]. There is no charge.

Grievance Officer

[Name of grievance officer]
[Registered company name], [Registered office address]
Email: hello@relaxmother.in

Changes to this policy

If we make important changes, we will update the date above and tell you by SMS, WhatsApp or email before they take effect.

Governing law

This policy is governed by the laws of India. Any dispute will be handled by the courts at Bengaluru, without affecting your right to approach the Data Protection Board of India.

Privacy policy